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Before work begins on a deal, MOGL asks the hired athlete to confirm they’re available and ready to proceed. This step protects both parties — it ensures the athlete is genuinely prepared to deliver, and it gives the brand confidence before the campaign kicks off. If availability cannot be confirmed, or if circumstances change after a contract is active, MOGL provides a clear path to cancel the contract for both athletes and brands.

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What is availability confirmation?

After an athlete is hired for a deal, they receive a request to confirm their availability. This happens before any deliverables are due, giving the athlete a chance to acknowledge the deal details and commit to the timeline. Until the athlete confirms, the deal is in a pending state. Availability confirmation is a formal step — not just a UI flag. It updates the deal’s status and triggers notifications to the relevant parties.

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How athletes confirm or decline availability

Athletes receive a push notification when availability confirmation is required. Opening the notification takes you directly to the deal details screen, where you can review the deliverables, timeline, and compensation before responding.
1

Open the availability request

Tap the notification or navigate to My Deals and look for deals with a pending confirmation badge.
2

Review the deal details

Check the deliverables, due dates, and compensation. Make sure the timeline works for you before confirming.
3

Confirm or decline

Tap Confirm Availability to accept, or use the decline option if you’re unable to proceed. If you decline, the deal returns to the brand for reassignment.
To retrieve all deals currently waiting for your availability confirmation:
To submit your availability confirmation:
For single-hire deals, confirming your availability automatically declines the other applicants for that position. This is handled automatically — you don’t need to take any additional steps.

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For agents confirming on behalf of an athlete

If you manage athletes through an agent account, you can confirm availability on their behalf:
To see all pending confirmations across your roster:

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What brands and partners see

Once an athlete responds to the availability request, the deal’s status updates immediately and you’ll receive a notification.
If an athlete hasn’t responded to an availability request within a reasonable timeframe, contact MOGL support — they can review the deal status and help you proceed.

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Cancelling a contract

Either party can initiate a contract cancellation if circumstances change after a contract becomes active. Cancellation is a formal process that updates the deal status, notifies all involved parties, and handles any pending payment milestones.
Cancelling an active contract cannot be undone. Make sure you’ve reviewed the deal details and confirmed the cancellation is appropriate before proceeding. Pending milestone payments are cancelled as part of this process.

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How to cancel a contract (brands and partners)

1

Locate the active contract

Go to your deals dashboard and open the deal you need to cancel.
2

Select Cancel Contract

Find the cancellation option in the deal actions menu. You’ll be asked to provide a reason for the cancellation.
3

Confirm the cancellation

Review the details and confirm. The cancellation takes effect immediately.
To cancel a contract via API:

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What happens after cancellation

When a contract is cancelled:
  • The contract status is updated to cancelled
  • Pending milestone payments are voided
  • Both the brand and the athlete receive notifications via email, SMS, and in-app
  • For single-athlete positions, the deal is reset so you can invite a new athlete if needed
  • A cancellation reason is recorded and visible to MOGL support for audit purposes

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Dismissing a pending contract request

If an athlete has submitted a pending contract request (such as a cancellation or due date extension request) that you want to reject without cancelling the full contract, you can dismiss it:
Dismissing a request rejects the athlete’s pending ask and removes it from the queue. It does not affect the active contract itself.

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Notifications during this process

MOGL sends multi-channel notifications (in-app, email, and SMS) at the following points: